Phone Scammers are Fraudulently Soliciting Dominion Power Payments |
By Public Information Officer M.C. MORRIS MONCURE | |
October 25, 2016 | |
The Sheriff’s Office has been alerted by citizens who have recently received calls from individuals demanding fraudulent payment for an overdue power bill. Visit Dom.com/scams for more tips to protect against becoming a victim. Dominion Power provided these tips in a media release: • Dominion Virginia Power will never require payment over the phone or require payment on a pre-paid debit card. • Dominion does not direct customers to make payment at any of their offices; designated payment centers can be found online at https://www.dom.com/residential/dominion-virginia-power/customer-service/payment-options • If customers wish to pay their bill by phone, they are directed to BillMatrix at 1-800-573-1147. Please note: customers will never be contacted by BillMatrix requiring payment.) • If a customer is behind on a monthly bill, they should contact Dominion to set up a mutually agreed upon payment plan. Dominion provides a customer with notifications on their bill before power is disconnected. • If a customer is suspicious of a caller, they are encouraged to collect information from the scammer including the caller's name, any phone numbers or other details before hanging up and reporting to local law enforcement. • Customers should always call Dominion at 1-866-DOM-HELP to verify that the company is attempting to reach them before releasing any personal information. |
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